Terms of Use

Effective: June 8, 2026

These terms of use (the “Terms”) apply to your access to and use of any materials, content or services (collectively, the “Services”) provided through the website located at https://theraworx.com, https://theraworxpro.com/, https://avadimhealth.com/, and such other websites and locations as may be made available from time to time (collectively, the “Website”), owned and operated by Avadim Holdings, Inc., or its parents, affiliates and subsidiaries (collectively, “Avadim”, “Avadim Health”, “we”, “us”, “our”). By accessing and using the Website, you accept and agree to be bound by these Terms, and all applicable laws and regulations.

PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS, INCLUDING, BUT NOT LIMITED TO, VARIOUS LIMITATIONS, EXCLUSIONS, INDEMNITIES, A CLASS ACTION WAIVER, AND A WAIVER OF JURY TRIAL.

Your use of the Website is subject to these Terms. If you are not willing to be bound by each and every term and condition, or if any representation made by you herein is not true, you may not use, and must immediately cease accessing, the Website.

SECTION 1 – WEBSITE USE

1.1. Modifications to Terms. We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will provide notice by posting the revised Terms on the Website and updating the “Effective Date” above. For material changes that significantly affect your rights or obligations, we will use reasonable efforts to provide additional notice, such as via email (if you have provided an email address to us) or by posting a prominent notice on the Website. Modified Terms will be effective immediately upon posting on the Website unless we specify otherwise. You are responsible for reviewing the current Terms each time you access the Website. If the current Terms are unacceptable to you, immediately discontinue use of the Website and Services. Your continued access to or use of the Website after any modifications to these Terms constitutes your acceptance of such modifications.

1.2. Errors and Omissions. Without limiting the remainder of these Terms, the Website and all Content (as defined below) is provided on an “as-is”, “as-available” basis, and we do not guarantee, represent or warrant that it will be error free or that the Content will be free of errors or omissions. Before using the Website or any Content obtained from it, you are encouraged to verify any information with the appropriate source. We are not responsible for any errors or omissions, or for the results obtained from the use of such information.

1.3. Access and Use. We provide access to the Website only for personal, non-commercial purposes. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website. You may not:

modify, copy, reproduce or create derivative works of such materials, except as explicitly provided;
use the materials for any commercial purpose;
distribute or transmit the materials;
publicly display, publish or perform the materials (for any purpose, commercial or non-commercial);
create derivative works from, transfer, or sell any materials;
attempt to decompile or reverse engineer any software or database contained in or access through the Website; and
remove any copyright, trademark, or other proprietary notations from any Content;
use any Avadim trademark, logo, trade name, or other proprietary designation without our prior written consent, or use any such marks in a manner that implies endorsement, sponsorship, or affiliation with Avadim;

without our prior, written consent. All rights not expressly granted to you are reserved by us and, if applicable, our licensors. For greater clarity, you are permitted to provide links to the Website through email, social media, or other similar methods, provided that such methods do not involve framing or embedding of any portion of the Website within another website or service, imply any affiliation between you and us, or you and the Website, or portray us or the Website in in a false, misleading, derogatory or otherwise defamatory manner.

1.4. Privacy Policy. Your use of the Website is also governed by our Privacy Statement, currently located at https://avadimhealth.com/privacy-statement/, as it may be updated from time to time (the “Privacy Statement”). The Privacy Statement is incorporated herein by reference and forms an integral part of these Terms. By using the Website, you acknowledge that you have read and understood the Privacy Statement and consent to the collection, use, and disclosure of your personal information as described therein.

1.5. Eligibility. The Website is intended solely for users who are at least eighteen (18) years of age. By using the Website, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. If you are using the Website on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind such entity to these Terms. We reserve the right to terminate your access to the Website and prohibit future access if we have reason to believe that you do not meet the eligibility criteria set out above.

1.6. Healthcare Professional Content. Certain portions of the Website designated “for professionals” or similar designations are intended solely for licensed healthcare professionals. By accessing such portions of the Website, you represent and warrant that you are a licensed healthcare professional. Avadim reserves the right to require verification of professional credentials before granting access to such portions of the Website and to restrict or terminate access at any time.

1.7. Limited Distribution and Territorial Considerations. This site is controlled and operated by Avadim Holdings, Inc. from its offices within the State of North Carolina, U.S.A. Avadim makes no representation that materials on this Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Use of or access to this site shall not be construed as the purposeful availment of the benefits or privilege of doing business in any state other than the State of North Carolina by Avadim or its affiliates.

SECTION 2 – THIRD-PARTY MARKETPLACE PURCHASES

2.1. Third-Party Purchases. Avadim products may be available for purchase through third-party retailers, e-commerce platforms, and online marketplaces. Any purchases made through such third parties are subject to the terms and conditions, privacy policies, and return policies of those third parties, and Avadim is not responsible for such transactions. Avadim’s Online Marketplace Policy is available at https://avadimhealth.com/online-marketplace-policy/ and provides additional information regarding authorized sellers and product authenticity. For questions about products purchased from third-party sellers, please contact customer service at [email protected].

2.2. Medical Disclaimer. Any health-related content on our Website is FOR INFORMATIONAL PURPOSES ONLY AND IS not intended to be a substitute for professional medical advice, DIAGNOSIS, OR TREATMENT. All such content is general in nature and may not be suitable for your SPECIFIC CIRCUMSTANCES OR needs. Our products are not intended to diagnose, treat, cure, or prevent any disease. Never DISREGARD PROFESSIONAL MEDICAL ADVICE OR delay seeking professional medical advice because of something you have read on our Website. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

SECTION 3 – WEBSITE CONTENT

3.1. Proprietary Rights. In these Terms, “Content” means all materials and content, including designs, editorial, text, graphics, audiovisual materials, multimedia elements, photographs, videos, music, sound recordings, reports, documents, software, information, formulae, patterns, data and any other work.

Our Content – Except where expressly stated otherwise, all right, title and interest in and to the Website and all Content, source code, processes, designs, technologies, URLs, domain names, marks and logos forming any part of the Website (collectively, “Our Content”) is fully vested in us, our licensors or our suppliers and are protected by applicable copyrights, trade-marks, patents, trade secrets or other proprietary rights and laws. You agree that Our Content is licensed subject to these Terms, including the disclaimers and limitations of liability herein. Nothing in your use of the Website or these Terms grants you any right, title or interest in or to Our Content except the limited right to access the Website as set out herein.
Third Party Content – Content accessed or available through the Website or the Internet may be owned by parties other than you or us (collectively, “Third Party Content”) and may be protected by applicable copyrights, trade-marks, patents, trade secrets or other proprietary rights and laws. Nothing in your use of the Website or these Terms grants you any right, title or interest in or to this Third Party Content except for the limited right to access the Website as set out herein.

3.2. Acknowledgements. You acknowledge and agree that:

you are exclusively responsible for determining the accuracy, suitability, harmfulness or legality of any content, information or material received, transmitted or sent by you using the Website;
all use of the Website provided by us is at your own risk, that the content that you may access while using the Website may contain external links, which are provided solely as a convenience to you and the inclusion of any such link does not imply endorsement, investigation or verification by us of such Websites or the information contained therein;
all products and services provided under these Terms are provided on an “as is” and “as available” basis;
the technical processing and transmission of the Website, including Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices, and that such Content may be subject to “caching” or other technical processing or transmission policies and procedures by us or at intermediate locations on the Internet;
we have the right, without notice, to insert advertising data into the Website, so long as this does not involve our transmission of any of your personal information in contravention of the Privacy Policy.

3.3. Feedback. All right, title and interest in and to comments, ideas, suggestions and impressions of the Website and our products given by you to us (collectively, the “Feedback”) is and shall be deemed to be our property. By submitting Feedback to us, you hereby irrevocably assign to us all right, title and interest in and to such Feedback without any compensation or further obligation to you. You agree that we may use, reproduce, modify, distribute, and display Feedback for any purpose, including for trade and advertising, without any further notice or consent. We may edit, refuse to post, remove and disable access to Feedback at our sole discretion.

3.4. Compliance and Complaints. We do not have any obligation to censor or review any Third-Party Content or to monitor use of the Website. However, you agree that we may, without notice or liability, disclose information to third parties, monitor use of the Website, and monitor, review and retain any Content if we believe in good faith that such activity is reasonably necessary to: (a) provide the Website to users; (b) ensure adherence to or enforce these Terms; (c) comply with any laws, regulations, legal process, or governmental request; (d) respond to any allegation of illegal conduct or claimed violation of third party rights; or (e) protect the rights, property, or safety of Avadim, our users, or others. If we receive a complaint relating to your use of the Website, you acknowledge and agree that we may, in our sole and absolute discretion and without notice or liability, investigate the complaint and restrict, suspend or terminate your access to the Website.

3.5. Proprietary Notices.

Copyright Notice – The Website and all Content is owned and copyrighted by Avadim Holdings, Inc. and/or its licensors, and is available to you in accordance with these Terms only.
Trademark Notice – The trademarks, logos, and service marks displayed on or through the Website are the property (whether registered or unregistered) of Avadim, its licensors or other third parties. You are not permitted to use trademarks, logos and service marks for any purpose without our prior, written consent. Except as expressly indicated on the website, no endorsement, sponsorship, affiliation or other authorization is implied by any use of third party trademarks.
Copyright Complaints – If you believe that any Content on the Website infringes upon any copyright or other intellectual property right that you own or control, you may send a written notification of such infringement to our designated agent

by e-mail at: [email protected], or
by mail at:

Attn: Avadim Holdings, Inc.
2311 US Highway 70, Unit 457
Swannanoa NC, 28778
United States

To meet the notice requirements under the Digital Millennium Copyright Act, the notification must be a written communication that includes the following:

a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Infringer and Repeat Infringer Policy – We have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are deemed to be repeat infringers of intellectual property. We may also, at our sole discretion, limit access to the Website or terminate the Account of any user who infringes any intellectual property rights of us or others, whether or not there is any repeat infringement.

3.6. Acceptable Use and Prohibitions. In addition to any other terms or conditions regarding your use of the Website in these Terms, we may require you to agree to specific terms for particular services, products or areas of the Website from time to time. Any such additional terms which you agree to will be deemed incorporated into these Terms. Without limiting the generality of anything else contained in these Terms, you must ensure that:

you only use the Website for lawful purposes; and
if at any time you become aware of any violation, by any person or entity under your control, of any part of these Terms, you will immediately notify us and provide us with assistance, as requested, to stop or remedy such violation

and you agree that you will not, in connection with the Website, directly or indirectly do or permit any of the following:

scan or probe another computer system, obstruct or bypass computer identification procedures or engage in unauthorized computer or network trespass without the express permission of the owners of such computer systems;
forge headers or otherwise manipulate any protocols or identifiers used in any system or protocol in such a manner to disguise the origin of any data transmitted using the Website;
impersonate or falsely represent your association with any person, including a representative of us;
disrupt or threaten the integrity, operation or security of any service, computer or any Internet system;
disable or circumvent any access control or related process or procedure established with respect to the Website;
share, resell, reproduce, copy, distribute, redistribute, or exploit for any commercial purposes (except for your internal, personal, non-commercial purposes), any portion of, use of or access to, any Website, except where expressly authorized by us;
harvest, scrape, extract, gather, collect, or store personal information about others without their express consent; or
harvest, scrape, or use any robot, spider, crawler, script or other automated means or interface not provided by us to access the Website or to extract data, collect information or otherwise interact with the Website.

3.7. Termination. We may, in our sole discretion, suspend, restrict or terminate your use of the Website effective at any time, without notice to you, for any reason, including if the operation or efficiency of the Website or our or any third party’s equipment or network is impaired by your use of the Website, we have received a third party complaint which relates to your use or misuse of the Website, or you have been or are in breach of any term or condition of these Terms. Upon termination, all licenses and other rights granted to you in these Terms will immediately cease, and you must immediately stop using the Website.

SECTION 4 – Disclaimers, Limits of Liability and Indemnities

4.1. DISCLAIMERS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, NON-INFRINGEMENT, AND ACCURACY, WHETHER ARISING BY USAGE OF TRADE, BY COURSE OF DEALING, BY COURSE OF PERFORMANCE, AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT.

4.2. LIMITS OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AVADIM, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, RESELLERS OR DISTRIBUTORS (COLLECTIVELY, THE “AVADIM PARTIES”) BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE WEBSITE; OR
ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR RELIANCE ON THE WEBSITE, (II) YOUR INABILITY TO ACCESS OR USE THE WEBSITE, (III) THE CONTENT OR ACCURACY OF ANY MATERIAL, INFORMATION OR DATA (INCLUDING ANY SOFTWARE) RELATED TO THESE TERMS OR VIEWED, DOWNLOADED, ACCESSED OR TRANSMITTED USING, OVER OR THROUGH THE INTERNET OR THE WEBSITE; OR (IV) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER OR ESTABLISHMENT, WHETHER OR NOT MADE ON OR THROUGH THE WEBSITE; OR
THE AGGREGATE LIABILITY OF THE AVADIM PARTIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE AMOUNT YOU PAID TO AVADIM, IF ANY, FOR ACCESS TO OR USE OF THE WEBSITE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.
YOU AND WE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF, RELATED TO, OR IN ANY WAY CONNECTED TO THE WEBSITE AND/OR THE SERVICES OR THE TERMS SHALL BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUED OR BE THEREAFTER FOREVER BARRED.

4.3. Applicability. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Some jurisdictions prohibit the disclaimer of certain warranties or conditions or the limitation of certain types of liability. In such circumstances, to the extent that such prohibitions prohibit any exclusions and limitations in these Terms, such exclusions and limitations will not apply to you strictly to the extent necessary to make these Terms consistent with such prohibitions.

4.4. Indemnification. You agree to indemnify, defend, and hold harmless the Avadim Parties from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your access to or use of the Website; (b) your violation of these Terms; (c) your violation of any third party rights, including any intellectual property, privacy, or publicity rights; (d) any Content you submit, post, or transmit through the Website; or (e) your violation of any applicable law, rule, or regulation. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

SECTION 5 – DISPUTE RESOLUTION

5.1. Informal Dispute Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve any dispute informally for at least thirty (30) days. During this informal resolution period, you agree to provide a written description of the dispute, including all relevant documents and information, and to negotiate in good faith to resolve the dispute. If the dispute cannot be resolved within thirty (30) days, either party may proceed with formal dispute resolution as set forth below.

5.2. Interpretation. In these Terms: (a) the captions and headings are for convenience only and do not constitute substantive matter and are not to be construed as interpreting the contents of these Terms; (b) the words “including”, “includes” and the phrase “such as”, when following a general statement or term, are not to be construed as limiting, and the word “or” between two or more listed matters does not imply an exclusive relationship between the matters being connected; (c) all references to website addresses or URLs shall also include any successor or replacement websites containing substantially similar information as the referenced website(s); (d) any monetary amounts expressed are in US Dollars; and (e) references to “days” mean calendar days unless otherwise specified.

5.3. Waiver of Rights and Remedies. Our failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right. Neither the course of conduct between you and us nor trade practice shall act to modify any provision of these Terms. Our rights, powers and remedies in these Terms, including without limitation the right to suspend, restrict or terminate your access to any portion of the Website, are cumulative and in addition to and not in substitution for any right, power or remedy that may be available to us at law or in equity.

5.4. Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND AVADIM EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. If for any reason a claim proceeds in court rather than through individual resolution, YOU AND AVADIM EACH WAIVE ANY RIGHT TO A JURY TRIAL.

5.5. Severability. If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability will attach only to such provision or part thereof and the remaining part of such provision and all other provisions hereof will continue in full force and effect. If the class action waiver or jury trial waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed, and all other claims and requests for relief shall remain subject to such waivers.

5.6. Notifications. Subject to our Privacy Statement, we may provide you with notifications via email (if you have provided an email address to us), through conspicuous posting of such notice on the Website, or by any other method we deem appropriate under the circumstances. You agree that electronic notification satisfies any legal requirement that such notice be in writing.

5.7. Governing Law and Jurisdiction. These Terms and any dispute arising out of or relating to these Terms or the Website shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any legal proceedings arising out of, relating to, or in any way connected with these Terms, Services, or the Website shall be brought exclusively in the state or federal courts located in Buncombe County, North Carolina, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

SECTION 6 – GENERAL PROVISIONS

6.1. Assignment and Inurement. We may at any time assign our rights and obligations under these Terms, in whole or in part, without notice to you, including in connection with any merger, acquisition, sale of assets, or similar transactions. You may not assign these Terms or any of your rights or obligations hereunder without our prior written consent, and any attempted assignment without such consent shall be null and void. These Terms will inure to the benefit of and bind you and us and our respective personal and legal representatives, successors and permitted assigns.

6.2. Survival. All provisions that, by their meaning or nature, are intended to survive termination or expiration of these Terms shall survive termination or expiration, including without limitation Sections relating to intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

6.3. Relationship. Nothing in these Terms shall be construed to create any joint venture, partnership, employment or agency relationship between Avadim and you. You have no authority to bind Avadim in any manner whatsoever.

6.4. Entire Agreement. These Terms, as amended from time to time, together with the Privacy Statement and any other documents, rules, terms and policies expressly incorporated by reference herein, constitute the entire agreement between you and Avadim with respect to the matters referred to in these Terms and supersedes all prior and contemporaneous agreements and understandings, whether electronic, oral or written, between you and Avadim with respect to such matters.

6.5. Contact Information. If you have any questions or concerns about these Terms or product related issues, please contact us at: [email protected]. For copyright infringement notices, please follow the procedures set forth in Section 3.5 above.

6.6. Electronic Contracting. Your affirmative act of using the Website constitutes your electronic signature to these Terms and your consent to enter into agreements with us electronically. You agree that your electronic signature has the same legal effect as a handwritten signature.

6.7. Force Majeure. Avadim shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond Avadim’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, telecommunications failures, or internet service provider failures.

6.8. Export Compliance. You agree to comply with all applicable export and import control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, and trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services.

6.9. Accessibility. If you experience any difficulty accessing any part of the Website, please contact us at [email protected], and we will work with you to provide the information or service you seek through an alternative communication method that is accessible to you.